Privacy Policy How we handle your information.

Frog Window Cleaning Ltd (“we”, “us”, “our”) is the data controller for personal data collected through this website and in the course of providing our cleaning services. Our registered office is 30-34 North Street, Hailsham, BN27 1DW. Our company number is 15726398.

If you have any questions about this policy, contact us at info@frogwindowcleaning.co.uk or 01323 655606.

We may update this policy from time to time. If we make material changes to how we use your data, we will update this page and let existing customers know.

When you book a service, contact us, or browse this website, we may collect the following: your name; your address or postcode (needed to clean your property); your phone number; your email address; bank details (collected by GoCardless, not stored by us directly); any notes you send us (for example, access instructions, property details); and website usage data (cookies and analytics, see below).

We do not collect sensitive personal data (health, political views, religion, etc.). We have no reason to.

How we collect it. When you fill in the booking form, contact form, or referral form on this website; when you phone or email us; when you sign up to a GoCardless direct debit; and when you visit this website (automatically via cookies and analytics).

We use the following lawful bases for processing your personal data:

• Contract. Most of the data we process is needed to deliver the service you’ve booked. Without it, we can’t clean your windows.
• Legitimate interests. For running the business day-to-day: scheduling, responding to enquiries, keeping basic customer records.
• Consent. For any marketing email we might send in future (you would be asked to opt in).
• Legal obligation. For tax records, VAT records, and retained correspondence.

What we actually do with your data. Plan and deliver your scheduled cleans; contact you about your account, a specific clean, or a change of schedule; collect payments via GoCardless direct debit; keep accounting and tax records; respond to enquiries from new or prospective customers; and operate and improve this website.

We share personal data with a small number of trusted service providers where we need to. These include:

• GoCardless Ltd: for direct debit payment processing. GoCardless is authorised and regulated by the Financial Conduct Authority.
• Our accountant: for bookkeeping and tax compliance.
• Email and office software (for example, Microsoft 365 or equivalent) for day-to-day business communication.
• Website hosting provider: to operate this website.
• Google via Google Analytics or similar tools, for anonymous analytics and traffic measurement.

We do not sell your data to anyone. We do not share it with marketing third parties. In rare cases we may disclose data to comply with a legal obligation, court order, or HMRC request.

Active customer data: kept for the duration of your service and for a reasonable period after (usually up to seven years) to meet legal and tax retention rules.

Enquiry data from people who didn’t go on to book: kept for up to 12 months in case they come back, then deleted.

Accounting records: kept for seven years in line with UK tax rules.

Website analytics data: retained in line with the provider’s default settings (usually 14 to 26 months).

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate data.
• Delete your data, in certain circumstances.
• Restrict how we use your data, in certain circumstances.
• Object to certain kinds of processing, including marketing.
• Withdraw consent where we rely on consent as our lawful basis.
• Data portability: request your data in a portable format.
• Complain to the Information Commissioner’s Office (ICO). Details at ico.org.uk.

To exercise any of these rights, email info@frogwindowcleaning.co.uk. We will reply within one month.

Cookies. This website uses essential cookies (needed for the website and booking form to work), analytics cookies (for anonymous traffic measurement, Google Analytics or equivalent), and functional cookies (for remembering preferences). We do not use advertising cookies to build user profiles. On first visit, you’ll see a banner asking whether you’re happy with non-essential cookies, changeable via the footer link.

Security. We take reasonable technical and organisational steps to keep your data safe. The website is served over HTTPS. Only authorised team members have access to customer data. Bank details are handled by GoCardless, not by us directly. Office software is protected by unique logins and two-factor authentication.

Children’s data. We do not knowingly collect personal data from children. Our services are booked by adults (customers aged 18 or over). If you think a child has given us data, contact us and we’ll delete it.

Contact. Questions, requests, or complaints: Frog Window Cleaning Ltd, 30-34 North Street, Hailsham, BN27 1DW. Email: info@frogwindowcleaning.co.uk. Phone: 01323 655606. You also have the right to complain to the Information Commissioner’s Office at any time. Their website is ico.org.uk and their helpline is 0303 123 1113.